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Home » FAQs

Frequently Asked Questions

We want our customers to be happy with the products we supply. Having been established since 1974 we have over 40 years experience in the label and tag industry.
Should you wish to re-order previously supplied products you will find our reorder facility simple to use.
After log in, using your registration details you will be able to see your order history and have the options to repeat, add, delete items as required.

 

When will I receive my labels?

If the products you have ordered are in stock and ordered before 3pm they will be packaged and dispatched on the same day. If the products are not in stock they will generally be dispatched within 1-2 working days from receipt of the order.

 

How much is delivery?

We offer 2 standard delivery charges for UK mainland orders:
  • Royal Mail 1st Class - £3.50
  • FedEx Next Working Day  - £7.50
All UK Mainland orders of a value over £60 (Ex VAT) receive FREE FedEx Next Working Day Delivery. We also offer timed delivery options for urgent orders, please select your preferred shipping option at the shopping basket.

 
Do you deliver worldwide?
 
Yes. Please contact us at the time of ordering and we will calculate the most suitable shipping rate for your requirements. 

 

Are prices inclusive of VAT?

All prices on the website are exclusive of VAT which is added at the checkout.

 

What is the VAT number for Labels Online?

Our VAT number is GB 281 3081 75

 

Can I see a sample before I order?

Yes, please send us an email with your name, address, phone number and the products you would like to see samples of and we will send out a sample of the products requested.

 

Why does the Labels Online logo repeat across displayed product images?

This is a security measure we use to protect artwork displayed on our website.
It is not printed on any ordered products.

 

A label / tag I am looking for is not listed.

I require a size of label / tag different to those shown.

I want a flash (pricing) label but with a different price.

Please email your requirements, it may be we have printed the item before and not yet added to our website. If not it is likely we will design and print the item for you and add to our site in due course.

 

I would like my personal details and / or message printed on a label or tag.

We offer a true in-house bespoke printing service, from design to proof to print.
If there is a particular item listed that you would like to personalise, please click on that product and follow the “customise this” link.
Alternatively, email us with your requirements through the “Design it Yourself” tab. We can design artwork or accept digital artwork from you. Please bear in mind the finished printed product can only be as good as the artwork used to create it. We proof all bespoke designs prior to printing so you can be assured all details will be correct before we print your order.

 

The text on a warning label is not correct.

Legislation is constantly changing or being updated.
We attempt to stay one step ahead of current narrative, however, should you be aware of an imminent or pending change in legislation which is likely or has affected the wording on Warning, Caution or Prohibition labels / tags, please advise us and we will seek confirmation from the governing association of that trade and alter the text as necessary.

 

I require bulk buying of labels / tags.

Please contact us with your requirements, as we offer discounted rates for bulk / regular orders.

 

I want labels on reels not in packs.

We can supply labels on reels for quantities of 500 or more (of each type).

 

What is the difference between label adhesives?

Permanent:
As the name implies, it is intended labels or stickers are to remain permanently fixed to the item to which they are applied.

Freezer:
A permanent adhesive most popularly used for labels stuck to food or catering products which are likely to be frozen. Label will remain fixed to the item subjected to below freezing temperatures.

Removable:
Label can be peeled and removed. Most popularly used in retail. eg/ price / flash sticker.

Water Soluble:
Labels can be washed off items to which they are applied. For example, popular in food preparation areas where labels are applied to food trays that are washed after use. See product code sequence CA1000W onwards.

 

Can I return Goods if they are not Suitable:

Provided the goods supplied have not been used and are in the original packaging,

on return, we will refund the amount paid, less carriage costs.

 

Public Sector Accounts

We welcome all Public Sector orders from Education (Schools, Universities, Colleges, Libraries), NHS Trusts / Healthcare, Emergency Services - Police, Fire and Ministry of Defence, Government Bodies - National, Regional and Local Authorities. Please contact us prior to placing your first order (Telephone: 01299 250981) -  we will register your details on our system with authorised account facilities, which will enable you to place orders with us at any time. All orders placed will require a Purchase Order reference for our credit control.


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